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Nikon Service Advisory

Service Advisory for Nikon COOLPIX L16 and L18 Digital Camera

Service Advisory for Nikon COOLPIX L16 and L18 Digital Camera

28 September 2008
NIKON HONG KONG LTD.

Thank you for choosing Nikon for your photography needs.

A problem has been identified where a limited number of COOLPIX L16 or L18 digital compact cameras may overheat in the unlikely event of the batteries being inserted with the positive and negative terminals reversed, and also if the camera receives a shock or impact at the same time. Under these circumstances the failure may happen regardless of whether the power switch is in the ON or OFF position. In the worst possible case, overheating may cause the camera's top cover to become deformed and the camera will not work any more.

This failure does not occur if the batteries are inserted with the positive and negative terminals in the correct orientation. Please take the necessary precautions to ensure that the batteries are inserted in the correct direction by following the guidelines in your instruction manual 'First Steps – Battery insertion' section

We sincerely apologize for any inconvenience this issue may cause, and would like to inspect and, if necessary, repair the applicable products free of charge even if your warranty period may have expired. The products in question are identified below.

Applicable models

The camera’s serial number is the 8-digit number on the bottom of the camera body as examples below.

If the serial number of your camera is within the ranges indicated in the table below then please return it for inspection. If your camera is not within the ranges indicated then no further action is necessary.

This announcement does not apply to models marked with a black spot in the bottom of the tripod socket as shown in the images above.

L16
FromTo
24000201~24042994
25000201~25001064
35000201~35170814
44000417~44244431
45000201~45190849
54000201~54014249
56000201~56007550
74000201~74085375
75000201~75011718
76500201~76536731
77500201~77518020
L18
FromTo
20000201~20037810
31000201~31022898
32000201~32303680
33000201~33220657
40000201~40155370
41000201~41131166
51000201~51013822
52000201~52010168
53000201~53009490
55000201~55002588
70000201~70031534
71000201~71007129
76000201~76019657
77000201~77000201

We sincerely apologize for any inconvenience this matter may cause you.

Nikon will continue to take all possible measures to prevent issues like this from occurring again in the future. Therefore, we hope that you will continue to choose Nikon for your photography needs.

Contact
For more information regarding this matter, contact support or your nearest Nikon Service Centre.