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Nikon Service Advisory

Service Advisory for COOLPIX 5400, 5000, 4500 and 3500 Digital Cameras

[ UPDATES TO SERVICE ADVISORY - 31 August 2011 ]

Please be informed that the offer of free servicing to replace the failed electronic component for these cameras has expired on 31 August 2011. Requests to address this issue received on or after 1 September 2011 will be handled in accordance with standard Nikon repair policies.

[ UPDATES TO SERVICE ADVISORY - 31 AUGUST 2010 ]

The following Service Advisory alerted owners of COOLPIX 5400, COOLPIX 5000, COOLPIX 4500 and COOLPIX 3500 Nikon digital cameras that Nikon would service the affected cameras free of charge regardless of the warranty status of the product. Some models have already been serviced to resolve this issue, at no cost to the user, even after the stock for the repair parts are no longer available. However, please be aware that the term for this offer will expire on 31 August 2011. Services required to address this issue after the offer expires will be handled in accordance with standard Nikon repair policies.

Kindly contact your nearest authorised Nikon Service Centre(s) as soon as possible to have your camera inspected and serviced.

Please be aware that repair parts for some older models may no longer be available, making repairs other than the free service discussed here impossible.

Thank you for choosing Nikon for your photography needs.

It has come to our attention that electronic component related to imaging in some Nikon COOLPIX 5400, COOLPIX 5000, COOLPIX 4500 and COOLPIX 3500 digital camera may, on rare occasions fail.

We announced occurrence of this issue with our COOLPIX 5700, COOLPIX SQ, and COOLPIX 3100 on October 10, 2005. However, with continued investigation into this matter, we discovered that the same issue may occur with Nikon COOLPIX 5400, COOLPIX 5000, COOLPIX 4500 and COOLPIX 3500 digital cameras when used in conditions of high temperature and/or high humidity.

We sincerely apologize for any inconvenience this issue may have caused users of the additional affected products.

Should you experience this problem with your Nikon COOLPIX 5400, COOLPIX 5000, COOLPIX 4500 and COOLPIX 3500 digital camera, Nikon will replace the component free of charge when failure of the applicable component is confirmed upon camera inspection even if the camera's warranty has already expired.

Please see the following for details regarding the failure of certain electronic component. We sincerely apologize for any inconvenience you may have suffered because of this problem.

[ Indications ]

  • Images exhibit a strong color tint.
  • Images are totally black.
  • Images show distorted lines.

When occurrence of the problem indicated above is confirmed to be caused by failure of the electronic component related to imaging, Nikon will repair the camera free of charge.

In addition to repairing this problem free of charge, Nikon will reimburse the cost of repairs to those users who have already paid to have this problem corrected.

[ Contact Information ]

Click here for a list of Nikon Service Centre(s) in your region.