Nikon Imaging Asia Pacific Gateway | Asia

Nikon Service Advisory

03-02-2015

Service Advisory for 1 NIKKOR VR 10-30mm f/3.5-5.6 Lens

Thank you for choosing Nikon for your photographic needs.

We have recently confirmed an issue with the 1 NIKKOR VR 10-30mm f/3.5-5.6 lens for advanced cameras with interchangeable lenses. When the 1 NIKKOR VR 10-30mm f/3.5-5.6 lens is used for an extended period of time, or zoom operations are frequently repeated, proper communication with the camera may become impossible. An error message may be displayed in the camera monitor, and the lens may fail to function properly.

Please be advised of the details of this issue and its countermeasures below. Nikon will provide free inspection and service to address this issue.

We sincerely apologize for any inconvenience this issue may have caused.

Nikon will continue to take all possible measures to further improve product quality. Once again, thank you for choosing Nikon for your photographic needs.

Affected product

•  This issue only occurs with the 1 NIKKOR VR 10-30mm f/3.5-5.6.
•  This issue does not occur with the 1 NIKKOR VR 10-30mm f/3.5-5.6 PD-ZOOM.
•  The image below is of the black 1 NIKKOR VR 10-30mm f/3.5-5.6, but this issue occurs with all colour variations of the lens.

Lenses with a black dot at the bottom of the slot for the pin on the camera's lens mount have already been inspected and/or repaired by a Nikon service center.

Service procedure

Please consult your nearest Nikon service center. Nikon service center will inspect the lens and replace applicable components as needed, free of charge regardless of the status of the product warranty. If you have already paid to have a lens affected by this issue repaired, please also contact the Nikon service center for more information.